跟學口語:常用電話用語

常見電話對話

打電話有一些常用短語，我們先來看一段對話，最普通的電話場景是這樣的：

Operator: Hello, Frank and Brothers, How can I help you?
Peter: This is Peter Jackson. Can I have extension 3421?
接線員：你好，Frank and Brothers公司，有什麼能爲您服務的？
皮特：我是皮特·傑克森，能幫我接分機3421嗎？

Operator: Certainly, hold on a minute, I'll put you through...
Frank: Bob Peterson's office, Frank speaking.
接線員：當然可以，請稍等，我幫您接通……
弗蘭克：鮑勃·皮特森辦公室，我是弗蘭克。

Peter: This is Peter Jackson calling, is Bob in?
Frank: I'm afraid he's out at the moment. Can I take a message?
皮特：我是皮特·傑克森，請問鮑勃在嗎？
弗蘭克：他這會出去了，有什麼消息我可以轉達嗎？

Peter: Yes, Could you ask him to call me at ****. I need to talk to him about the Nuovo line, it's urgent.
Frank: Could you repeat the number please?
皮特：是的，請讓他給我打電話，號碼是****，我需要跟他談談關於Nuovo生產線的事情，這事很急。
弗蘭克：您能重複一遍號碼嗎？

Peter: Yes, that's ****, and this is Peter Jackson.
Frank: Thank you Mr Jackson, I'll make sure Bob gets this asap.
皮特：好的，號碼是****，我是皮特·傑克森。
弗蘭克：謝謝你，傑克森先生，我會盡快轉達鮑勃的。

Peter: Thanks, bye.
Frank: Bye.
皮特：謝謝你，再見。
弗蘭克：再見。

重要句型和短語

相信大家從這通電話中可以瞭解，電話口語和我們日常生活中的口語是有不同的，下面是電話常用的短語和句子。

Introducing yourself 自我介紹
This is Ken.
Ken speaking

Asking who is on the telephone 詢問另一方
Excuse me, who is this?
Can I ask who is calling, please?

Asking for Someone 請某人接電話
Can I have extension 321? (extensions are internal numbers at a company)
Could I speak to...? (Can I - more informal / May I - more formal)
Is Jack in? (informal idiom meaning: Is Jack in the office?

Connecting Someone 連線
I'll put you through (put through - phrasal verb meaning 'connect')
Can you hold the line? Can you hold on a moment?

How to reply when someone is not available
I'm afraid ... is not available at the moment
The line is busy... (when the extension requested is being used)
Mr Jackson isn't in... Mr Jackson is out at the moment...

Taking a Message
Could (Can, May) I take a message?
Could (Can, May) I tell him who is calling?
Would you like to leave a message?