3招讓老闆聽得進你的反對意見

MPW Insider is one of several online communities where the biggest names in business answer timely career and leadership questions. Today’s answer for: How do you disagree with your boss? is written by Kathy Bloomgarden, CEO of Ruder Finn.

MPW內部網絡是一個邀請最有影響力的商界女性及時解答職業與領導力問題的在線社區。今天的問題是：怎樣提出與上司相反的意見？以下是羅德公關公司CEO步春歌的回答。

It is important to speak up, and this sometimes means disagreeing with your boss. Getting disagreements on the table make it possible to challenge a problem and gain alignment – without this, teams can’t move forward in the same direction. Also, tensions get buried and that eventually creates problems. With markets changing so fast, and many business models in transition, real debates on strategy, direction, and targets are extremely critical today.

我們應該大聲表達出自己的觀點，但有時你與老闆的想法並不一致。把不同的意見擺在桌面上討論，可以讓我們直面問題並最終統一思想，否則團隊就無法朝着同一個方向繼續前進。而且，如果掩蓋而不是解決矛盾，最終只會導致更嚴重的問題。市場瞬息萬變，很多商業模式也在變化之中，因此，關於戰略、方向和目標展開真刀實槍的辯論，在今時今日尤爲重要。

But how do you challenge the boss? Personalities are different so there will always be variations on how to approach this type of discussion, but I think there are three points that are essential to every conversation:

但是，我們應該採用何種方式提出相反意見呢？人們的性格各不相同，所以對待這種討論的方式也總是有所差異。但我認爲，對於這類談話來說，有三個基本要素普遍適用。

1.) Present the t the conversation with an analytical assessment of how you came to your conclusion and why your perspective is different. Steer clear of framing your points as opinion or emotionally-based.

1）陳述事實。你爲什麼持有這種觀點？爲什麼你看待這個問題的角度與老闆不同？你應該在談話之初就給出背後的分析思路。千萬避免把你的想法表現得具有主觀色彩或者帶有情緒化色彩。

2.) Think it t out the risks and benefits of both paths – your recommendation and that of your boss’. Don’t leave room for surprises!

2）深思熟慮。想清楚你和老闆支持的兩種不同方案的風險與收益。不要出現任何意想不到的突發狀況！

3.) Own what you’re transparent about what you can deliver, over what timeframe, and what resources you will need. It’s important to be specific and clear.

3）對你的建議負責。要清楚說明你可以做些什麼，什麼樣的時間框架，需要多少資源。一定要具體、清晰。

The most dangerous elements of disagreeing with your boss are emotionally charged conversations, lack of clarity on why you disagree, and confusion about the choices on the table. Don’t get caught in these traps, and your chances of having a productive talk will be greatly enhanced.

與老闆觀點相左時，最危險的事情莫過於表現得情緒化，或是不能清楚說明你反對的原因，或是對於各種可選方案混淆不清。如果你能避免這些陷阱，就能更有效地提出建設性意見了。（財富中文網）