365天實用商務口語 第48期:接聽訂餐電話

Do you want to make a reservation for tonight?

您是想預訂今晚的餐位嗎？

What time would you like your table?

請問您想訂幾點的餐位？

For how many people, please?

請問要訂幾個人的餐位？

You need a table for six at 8:00, right?

您八點鐘需要一張供六人用餐的桌子，對嗎？

We can book you a private room for up to ten people.

我們可以給您訂一個供10人用餐的包間。

Would you like smoking or nonsmoking?

您想在吸菸區還是非吸菸區？

There is no table by the window available.

沒有靠窗戶的桌子了。

I'll call you if there is a table.

如果有桌子了，我就給您打電話。

I'm afraid we are fully booked for tonight.

恐怕今晚的餐位已經訂滿了。

We look forward to having you with us tonight.

我們期待着您今晚大駕光臨。

Accepting a Reversation Over the Telephone

接聽訂餐電話

Good afternoon. Ginger's Restaurant. May I help you?

下午好。金吉餐廳。需要幫忙嗎？

Yes. I'd like to book a table for Friday evening please.

是的。我想預訂一張週五晚上的餐桌。

Certainly. For how many people?

當然可以。要訂幾個人的餐位？

We'll be eight or nine people. Could we book a private room?

有八九個人吧。可以訂包間嗎？

I'll just check. At what time on Friday evening?

我看看。週五晚上幾點？

About 7:30.

大概七點半。

OK. That's fine. We can book you a private room for up to ten people at that time. Could I have your name please?

好的。我們可以給您訂一個供10人用餐的包間。請問您叫什麼名字？

My name is Jenny. My phone number is 75397382. That's confirmed then. 7:30 on Friday.

我叫珍妮。我的電話號碼是75397382。那就確定了，週五晚上七點半。

Yes. Do you intend to order a la carte or will you be having our seafood buffet?

好的。您是點菜呢，還是選用我們的海鮮自助餐呢？

Oh. we'd like the buffet please. We've heard it's very good.

哦，我們想要自助餐。聽說這兒的自助餐很好吃。

[qh]

1.“a la carte”源自法語，兼有形容詞和副詞的詞性，表示“（菜）單點的”或“單點菜地”，例如：Food in this restaurant is a la carte.（這個飯店裏的飯菜需要單點。）I often eat a la carte in a restaurant.（我在飯店吃飯經常單點菜吃。）與“a la carte”相對的是“table d'hote”，該詞是名詞，表示“套餐”，例如: Table d'h6te in a restaurant costs a fixed price and there are only a limited number of dishes to choose from.（飯店裏套餐的價錢是固定的，能選擇的菜的數量也很有限。）I'd like to see the table d'hote menu first.（我想先看一下套餐的菜單。）[qh]

文化洗禮[qh]

接聽訂餐電話的注意事項[qh]

1.鈴響三聲之內接起電話。使用標準服務用語：“Good morning/afternoon/evening. ( This is ) XX Restaurant. May I help you?"（早上好，下午好，晚上好！XX餐廳。請問有什麼可以爲您效勞的嗎？）[qh]
2.電話鈴聲響起超過三聲後接聽的應向客人致歉！“Sorry to have kept you waiting.” （對不起，讓您久等了。）[qh]
3.儘量不要讓客人空等電話。需要查詢時，要詢問客人是願意等候還是希望服務生在特定時間內打回電話：“Please hang on a minute. I'll check it for you.”（我幫您查一下，請稍等。）"Would you like to wait a moment or let me call you back later? "（請問您是願意稍等一會兒，還是待會兒我給您打過去？）[qh]
4.信息記錄完成後向客人複述一次："May I repeat your order for you?"（我重複一下您的訂單好嗎？）然後請客人確認，並再次詢問客人還有什麼要補充的。"Is there anything else?"（請問您還有什麼需要我放勞的嗎？）[qh]
5.聽不懂或者聽不清客人講話時，應請客人重複：“I beg your pardon?” （請再說一次好嗎？）"Sorry, can you repeat it?"（抱歉，請您再說一次好嗎？）或者請經理來聽，“Could you wait a moment? I will ask our manager to talk with you.”（請稍等一下好嗎？我請經理來跟您談。）不明白的千萬不要隨意主觀判斷，以免誤會了客人的意思。[qh]
6.接打電話時要保持正確的姿勢，集中精力回答電話。不能一邊吃東西一邊講電話。說話的時候要慢而清晰，並始終保持微笑。[qh]
7.通話結束時，無論是否達成預訂都應禮貌地向客人致謝："Thank you for calling. We look forward to having you with us." （謝謝您致電本店。期待您的光臨。）[qh]