常用商務英語口語學習 第97講:怎樣投訴

星級典句：

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第一句：Mr. Smith, I'd like to make a formal complaint.
史密斯先生，我要正式向您投訴。

A: Mr. Smith, I'd like to make a formal complaint.
史密斯先生，我要正式向您投訴。
B: Oh, what's that?
噢，怎麼了？
A: Things are in a mess.
事情是一團糟。
B: Can you tell me what's happening?
您能告訴我到底發生了什麼嗎？

第二句：We didn't receive the same quantity of goods as we mentioned in the agreement.
我們沒有收到協議中規定數量的貨物。

A: We didn't receive the same quantity of goods as we mentioned in the agreement.
我們沒有收到協議中規定數量的貨物。
B: I am sorry. There seems to be a problem in the system.
很抱歉。可能是程序出了問題。
A: Could you look into this?
您能調查一下嗎？
B: Yes. I will find out who is in charge of this.
當然。我要調查一下是誰負責這項事務。

其他表達法：

Something has gone wrong somewhere. 某個地方出現問題了。

What's going to? 怎麼了？

發言時不可長篇大論，滔滔不絕（原則上以3分鐘爲限）。
不可從頭到尾沉默到底。
不可採用不正確的資料。