面試大闖關4 如何介紹上一份工作

1. Would you briefly describe this company to me? 介紹一下你的原單位， 好嗎？

問題分析： 當老外提出這個問題的時候， 他心裏的疑問是： “這個公司我從來沒有聽說過， 是否是個名不見經傳的小公司？”所以， 在向老外介紹自己工作單位的時候， 要着重強調公司的優點， 規模大的強調規模， 人數多的強調人數。如果你所在的公司業務總量很小， 你可以告訴面試官， 業務總量不大但是平均到每個員工的業務量卻相當驚人！

回答示範： “廣盛發”，the name means “a big, prosperous company”, hehe, although it’s not really a very big company. But, it’s true that the company is quite prosperous. It specializes in exporting women’s shoes. With only 10 employees so far the turnover last year was up to 15,000,000 RMB. I am one of the three customer service officers, with the responsibility of order taking, tracking and general customer service roles. Due to the limited number of staff, we all work.more than 10 hours a day, 7 days a week in busy season.

點評： 很明顯， 這個回答既體現了自己原來的公司的規模， 也暗示了自己能夠適應繁忙工作的特點。

2. Would you describe your typical working day? 請你描述一下自己典型的一天工作吧。

問題分析： 在這個問題上， 面試官希望捕捉到的信息點是： 第一， 這個傢伙原來乾的工作和我們現在這份工作到底有多少是類似的？第二， 他在原來工作單位表現到底怎麼樣？所以， 在描述自己的工作內容時， 要注意突出兩個信息點： 第一， 用事實突出自己繁忙併且業績不錯的優點； 第二， 要着意強調一下和所申請工作類似的內容。

回答示範：Yes. I would arrive at office half an hour earlier as my boss often gives me a lot of work once he comes in, and I have to be ready for it. My responsibilities are mainly to assist the sales manager and representatives with order tracking, stock reporting, document preparation and translation, using Excel, Word and PowerPoint. When the reps are on a business trip, I will deal with their share. Two thirds of my work involves computers, working on tables and forms precisely and quickly. The rest of time is to take care of the managers and reps, you know, do what they need me to.

點評： 用事實說明自己是個敬業的人。在描述工作內容的時候， 有細節性描述， 也有總結性描述， 非常清晰。

3. Why do you want to leave your job? 你爲什麼要離職？

回答示範1：To be honest, the reason I quit is that I am not pleased by my current job. My current work is in a vocational high school. Maybe I have to explain a bit more here. In China, vocational high schools are designed for the less-advanced students or the ones wanting work instead of going to university to further their education. As a result, the social status and the pay in vocational high schools are not at all satisfactory. I can never become a professor in this school. So, although teaching makes me happy, I have to leave this job because I can’t have long-term career development here.

點評1： 相當一部分申請人辭職的原因都是爲了“長遠的職業發展”， 目前工作“看不到前途和未來”或者“缺乏挑戰和創新”。這些其實都是合理的理由， 但是， 務必要把看不到前途和未來的原因解釋清楚， 讓面試官知道， 沒有前途不是你個人能力缺乏所致， 而確實是客觀因素使然。此外， 涉及中國特殊現象時，把具體的情況解釋清楚， 否則 老外不會了解中專教師爲什麼不像大學教師那麼爽。

回答示範2：The former company hasn’t done well in the past 2 years, they have to make some redundancy and our department is lucky enough to be one of them. What a pity.

點評2： 公司裁員很少發生， 不過如果事實如此， 你需要解釋出自己被裁減的原因是因爲整個部門被關閉， 而不是你個人表現欠佳而被裁減。同時， 展示了一下自己的幽默， 很好。

回答示範3：Frankly speaking, I want to leave the job simply because I’m attracted by the position you offer. Compared with my current employer, Global Market is so much more renowned, offering a secure job and a long-term development. My current employer now offers an okay salary, but the career opportunities here are very limited because the size of business is relatively small. I think you can understand my choice.

點評3： 很真實，90%的人都是爲了“更好的發展”而離職， 不妨實話實說也罷。

4. What is an ideal boss like? 你最喜歡的老闆是什麼樣子的？

問題分析： 和上個問題一樣， 面試官希望瞭解的是： 第一， 這份工作是否會讓你滿意？第二， 你一定會效仿你的老闆， 如果你說自己喜歡的老闆是能吃苦耐勞的， 那麼你往往是一個吃苦耐勞的人； 如果你說喜歡自己的老闆是高屋建瓴的， 那麼你往往也是一個頗爲注重宏觀規劃的人。要格外注意的是， 如果面試你的人恰恰就是你未來的老闆， 那麼這個問題可要小心了， 如果你所做的描述和他的個性風馬牛不相及， 可能令面試功虧一簣。

普通回答：I like democratic bosses. They can give me enough room to develop on my own, rather than giving instructions to me for every small detail.

點評： 這個回答比較危險， 明顯地表現出該申請人追求“自由化”的性格特點， 會令很多面試官覺得心裏一沉。所以說， 在回答這個問題的時候， 要走“保守主義”路線， 儘量不要給人一種“初生牛犢不怕虎”的感覺， 而要表現出謙虛謹慎、 積極、 誠懇等特點。再者說， 這個回答明顯在給老闆提要求， 當你對比下面這個回答示範的時候， 你就會明白一個道理： 給老闆提要求， 遠遠不如請老闆給自己提要求令人喜歡。

回答示範1：Ideal boss? Well, I prefer strict bosses. Although working with strict bosses means a lot of pressure, I can grow fast with them. For new graduates, nothing is more important than developing our abilities as fast as we can.

點評1： 主動請老闆爲自己加壓， 多麼可愛可敬的人， 善哉！工作經驗有所欠缺的申請人， 不妨向面試官表表這樣的態度。

回答示範2：Ideal boss? Let me see. Well, in my opinion, an ideal boss can effectively motivate his or her subordinates by encouraging good performance and punishing poor performance. I will feel highly motivated to do a good job if I know my boss would reward me for excellent performance.

點評2： 好！一個希望老闆能“獎懲分明”員工， 往往是很自信能夠做出優良表現的員工。

5. What were the best aspects of your last job? 在上一份工作中， 你最喜歡的是什麼地方？

問題分析： 在這個問題上， 面試官要捕捉的信息點是： 第一， 這個申請人是個什麼樣的人？如果你是小祕書卻喜歡有挑戰， 那你很可能還停留在好高騖遠的不成熟階段； 如果你喜歡原來的老闆給你很大的自由發展空間， 那麼你很可能是個“自由派”， 不太喜歡約束； 第二， 你所申請的工作到底是否會讓你滿意？如果這一份工作內容和你最喜歡的工作內容大相徑庭， 比如說， 你喜歡有挑戰而偏偏這份工作很細節， 那麼面試官可能會因爲“自慚形穢”而拒絕你的申請。

回答示範1：The best aspect of my last job? Let me see. Well, I think it was the trust of my boss. He gave me lots of room to develop myself, you know, letting me shoulder responsibilities. And I didn’t let him down. I did a good job.

點評1： 一個令前任老闆信任的員工， 更有可能贏得未來老闆的信任。

回答示範2：The best aspect of my job, well, is that I can learn a lot from others. As you can imagine Carrefour has a team of high-quality staff. When working with these people I can learn a lot, you know, their attitude to see things, the way they work.

點評2： 樂於向別人學習的人， 我們都喜歡!

回答示範3：The best aspect of my job? I think it’s the team I work with. As a sales assistant I work with the sales reps on a daily basis. It’s so interesting to work with them, as you can imagine the sales reps are all active and humorous guys. I can learn so much from them. After working with them for a year and a half, I feel I have “inherited” their good traits. I’m tougher, more positive and a lot better at pleasing others, hehe.

點評3： 很多人都會說自己工作最好的地方是擁有一羣好同事， 但是隻有在你給出細節之後才能打動面試官。這個答案很棒， 既誇了自己的團隊， 也誇獎了自己。

6. What were the worst aspects of your last job? 在上一份工作中， 你最討厭的是什麼地方？

問題分析： 這是一個比較棘手的一個問題， 說得虛僞了沒有人相信， 說得太真實又唯恐令面試官反感。

回答示範1：The worst aspect of my current job is definitely lack of job security. My pay was delayed twice in the four months since I’ve worked there. I joined this company in hope of helping the boss to grow a small business into a bigger one. However, it proved a lot more difficult than I expected. The boss is very reluctant to invest in promotion. As a result, business has been rather slow.

點評1： 職位不穩定， 薪水不能保證， 這的確是份糟糕的工作。不過， 別忘記告訴面試官， 這可不是你的錯兒。

回答示範2：I have to work six days a week in my current job. You know it’s against the Labor Law but it’s the normal practice in many factories in Dongguan. It would be quite alright for me to work on Saturday occasionally, but certainly not every Saturday.

點評2： 很真實的回答。如果是我， 早就從這個每週六都要上班的鬼單位辭職了。人權哪， 同志們， 尤其是珠三角一帶的同志們， 讓我們齊聲高唱： 起來， 不願意一週幹六天的人們， 冒着老闆冷冷的眼神， 辭職， 辭職， 辭職！

回答示範3：The worst part of my current job is that it’s too quiet. As it’s a branch liaison office it only has five people. And I don’t have enough workload. Sometimes I have little to do for the whole week! I really feel bored of working there. I’d like to have a busier job. You know, more responsibilities, more sense of achievement.

點評3： 因爲工作太清閒而辭職， 這樣的人兒誰不愛？No work, no future. 年輕的你就應該忙碌起來。

7. What were some of your achievements in your last job? 在上一份工作中你有哪些成就？

問題分析： 一個顛撲不破的面試哲學是： 在上一份工作中有成就的， 纔有可能在新工作中有成就。在回答這個問題的時候， 一般要遵守一個原則： 用事實與數字說話。

回答示範1：I was named “Employee of the Year,”for the highest level of accuracy of all 18 bank tellers last year.

點評1： 一個言簡意賅而又強大的回答： 既說出了所得到的獎勵， 而且列出了獲獎原因， 同時又告訴面試官自己在18人中是最佳的。

回答示範2：I increased sales approximately 100% in three years. Last year I personally sold 1.5 million Yuan worth of services and was ranked number 2 in the entire company among 14 sales reps.

點評2： 如果是做銷售的同志， 只能用數字來說明自己的業績。

回答示範3：I suggested to my boss that we should create a new type of customer satisfaction survey. This suggestion was applied later and effectively reduced customer complaints.

點評3： 對於沒有得到過什麼獎勵的申請人， 一個比較好的辦法就是告訴面試官， 自己的一個好建議被老闆採納， 取得了非常不錯的效果。

8. What were some of the disappointments in your last job? 在上一份工作中你比較失望的地方或者失敗是什麼？

問題分析： 這個問題相當棘手。太真實可能會嚇壞面試官， 太虛僞又沒法令人相信。比較好的應對方式是， 給對方列舉一些非致命的失敗， 同時， 這些失敗是由於自己所訂立的目標比較高。

普通回答：Disappointments? There were some. I couldn’t get an A in the annual evaluation. I got B, which was not bad, but certainly not good enough.

點評： 這個回答太圓滑， 明顯在利用“失敗”誇自己向來高標準嚴要求。面試官最不喜歡這種自作聰明的人。

回答示範：I failed to achieve the sales target last year, I sold a million and a half but the target was two million. Our Beijing headquarters is having some problems and can’t provide effective pre-sales support for us. Failing to reach the target is a big disappointment for me.

點評： 一個很好的回答， 體現出了一個銷售人員對完成任務的強烈的渴望， 同時也順便帶出了自己完不成任務的客觀理由。

9. How would you evaluate the progress you made in your last job? 你如何來評價自己在上一份工作中的表現？

問題分析： 對於在上一份工作中表現平平的申請人， 這個問題簡直如芒刺在背， 痛苦啊。但是， 哪怕面壁三天、 掘地三尺也要想出一兩個你在上一份工作中的亮點， 否則， 只能在面試時芒刺在背了。

回答示範1：I am very proud of the progress I made in my last job. I joined the company as a new hand, but after only a year and a half, I was promoted to team leader. I could achieve such a rapid progress partly because my last job was in a small firm. If I can make the same progress in a large company like GE, I would be prouder.

點評1： 回答得非常好， 既吹噓了自己的迅速成長， 也誠懇地指出自己是個羊羣裏的駱駝， 在小公司裏才能獲得如此快速的提升。

回答示範2：Well, I would give myself 70% if 100 means full satisfaction. I had some achievements in my last job. For example, I got 80-89% in the annual evaluation last year, which was 60%. The promotion program I organized on Wangfujing Road was highly successful and my client was very pleased. However, the results of several other programs were not quite satisfactory due to some reasons I couldn’t control. Actually that’s why I want to quit.

點評2： 這個回答可能更符合多數申請人的實際情況： 有成就， 也有失敗。

10. What pressures did you have in your last job and how did you manage them? 你工作中有什麼壓力， 你是怎麼樣應付的？

問題分析： 平庸的人往往感受不到壓力， 有能力的人往往在工作中遭遇很大的壓力， 同時， 他們處理壓力的方法也是相當積極有效的。

回答示範1：In my current job, most pressure comes from the high sales target. It’s extremely difficult to meet the target because it’s a 30% increase over the sales of last year, and the sales of last year were already quite high. However, I can manage this pressure well because although I can’t meet the sales target, my sales abilities have never been challenged by my boss and others. Six out of seven sales reps can’t meet the target this year and I am actually quite close to it.

點評1： 雖然該申請人沒有說出具體的應付壓力的辦法， 但是他告訴面試官他並不受壓力所困， 因爲自己的能力早已經被公認。這是一個很自信的回答。

回答示範2：Well, I have to meet deadlines in my current job. Some projects have a very tight schedule, and even if we do a lot of over time work it’s still hard to meet the deadline. This gives me a lot of pressure. Usually I manage the pressure by communicating honestly with my boss. If he can understand me I feel relaxed.

點評2： 非常入情入理的回答。做技術工作的人員通常爲了趕項目而熬通宵， 而如果熬通宵也不能如期交付項目的話， 勢必會造成心理壓力。爭取老闆的理解， 的確是緩解壓力的好辦法。

回答示範3：There are many emergencies in my current job, you know, customer challenges, unexpected orders. As the customer service officer with the longest experience I am usually put in charge of handling emergencies，you know, like a firefighter. This gives me lots of pressure because I can’t let my boss down. I could handle these pressures well, partly because I’m used to them.

點評3： 這是個超級棒的回答， 它變相地告訴面試官， 自己是最資深的客戶服務代表， 因此總是被派做“消防隊員”， 自然要面臨很大壓力。而自信， 是對付壓力的最好辦法。

11. Sometimes a work assignment requires frequent travel. How do you feel about the prospect of frequent travel? 有時候工作需要你經常出差， 你怎麼看？

問題分析： 如果你興高采烈地說： “哦， 出差是免費旅遊的好機會呀！”面試官只能啞然失笑或者苦笑， 因爲你太天真了， 對於絕大多數人來說， 出差絕對不是“美差”而是“苦差”。所以， 在這個問題上， 面試官要捕捉的信息點有兩個： 第一， 這個傢伙成熟了沒有？他對於這份職位本身的缺陷有沒有心理上的準備？第二， 這個傢伙到底會採用什麼樣的方法， 避免出差損害了自己的身體健康， 並令精神萎靡不振？所以說， 面試官不想聽大話和空話， 他要聽的是一些實實在在的小措施， 能夠讓你常出差而不會太辛苦。

回答示範1：I traveled a lot in my last job. I traveled almost every week. As far as I know, this job requires travel, but not every week. So it wouldn’t be worse than my last one.

點評1： 以事實來回答質疑， 永遠是最上策。

回答示範2：I am very lucky that I can eat and sleep very well on trips. I’ve never been carsick, and even when sitting on a train I can sleep well. So, I never need to worry about frequent traveling.

點評2： 這是個很踏實很中肯的回答。有很多女性在出差的時候神經衰弱， 面有菜色， 悽慘無比， 老闆當然希望你能夠在出差時吃好、 睡好、 精神好。

回答示範3：I don’t worry about frequent travel because my daughter is taken care of by my parents, who are both well-educated scholars. It is not a big deal for them to educate a two-year-old little thing.

點評3： 有家庭有小孩的申請人要主動告訴面試官自己是如何處理家庭和工作的關係的。這是一個很博得人好感的回答， 有教授級的老爸老媽來帶自己兩歲的小傢伙， 還有什麼後顧之憂呢？

12. Most employees and bosses have some disagreements. How did you react to these disagreements in your last job? 很多僱員都和老闆有意見相左的時候， 在上一份工作中， 你是如何處理和老闆意見不同的情況的？

問題分析： 這個問題通常會提給有幾年工作經驗的申請人。在這個問題上， 面試官希望捕捉的信息點是： 第一， 他是一個有主見的人， 還是一個唯老闆之命是從的人？第二， 他是更信任自己的老闆， 還是更信任自己？第三， 在真正意見相左的時候， 他是否能夠高效地解決問題？

回答示範1：My last boss was very democratic. He always listened to our opinions and gave us enough opportunities to defend them. So we never had any trouble communicating with each other when having disagreements.

點評1： 這個回答體現了對老闆的讚賞。感恩， 是很令人欣賞的一種素質。

回答示範2：When I have disagreements with my boss, my first reaction is to double-check my opinions. My boss is an expert and he’s been proven right most of the time. If I do believe I’m right or partially right, I provide my boss with a detailed report listing all facts and numbers to prove my opinion. Because my boss is extremely busy, I need to make the report simple but powerful, to help him make the decision.

點評2： 這個回答體現出了該申請人的兩個優點： 第一， 在意見不合的情況下， 他首先會信任自己的老闆， 檢視自己的意見。第二， 他會以事實和詳細的數據來支持自己的觀點， 幫助工作繁忙的老闆做出決策。善哉！