職場巧開碰頭會 團隊可能更專注
The No. 1 challenge in any relationship, whether it's with your mate or your 1, 000 employees, is communication. Company owners can be crystal clear on the key priorities, issues, and metrics for their business, but this stuff can become one big blur for the team if leaders are not communicating it the right way.
不論是情侶之間，還是與1,000名下屬之間，溝通問題在任何關係當中都是最大的挑戰。公司所有人對公司業務關鍵的優先級別、問題和指標都非常清楚，但如果領導者未能通過正確的方式與他們進行溝通，這些問題就有可能變成一團亂麻。Every business needs to create regular rhythms for communication -- by the day, week, month, quarter, and year -- to keep employees aligned. Most companies already do a pretty good job of gathering their management team for strategy meetings every month, quarter, and year, and even pulling together their team weekly. But they skip the most critical meeting of all: the daily huddle. They think they don't have time, because they already spend so much time in other meetings.
每一家公司都必須保持有規律的溝通——比如每天、每週、每月、每季度和每年——藉此確保員工與公司保持步調一致。大多數公司每個月、每季度和每年都會召開管理團隊的戰略會議，甚至會每週召開一次。但他們卻忽視了最關鍵的一種會議：日常碰頭會。他們認爲自己沒有時間，因爲其他會議已經佔用了他們大量的時間。Trust me: A daily huddle will save you time -- as long as you keep the session very brief and laser-focused. Schedule a 5- to 15-minute in-person meeting or conference call at the same time every day with your leadership team. Talk about what's coming up in the next 24 hours, set priorities, and discuss any roadblocks that are getting people stuck, so you can clear them. Doing this will easily save everyone on your team an hour-and-a-half of cc'd emails to each other every day.
相信我：只要保證會議簡短且重點突出，日常碰頭會不但不會浪費你的時間，反而能夠節省你的時間。每天在相同的時間安排5至15分鐘與領導團隊的現場會議或電話會議。討論一下接下來24個小時將要發生的事情，設定優先級別，討論大家遇到的各種障礙，同時清除這些障礙。這樣一來，就可以把團隊成員每天給彼此抄送郵件的1.5小時節省下來。
Also have your team give you a quick update on the key performance measurements that matter to your business. Depending on your industry, that might be sales booked, invoices collected, packages delivered, or something else.
此外，要求團隊提供對公司業務至關重要的最新關鍵績效指標。根據公司所處的行業，這些指標可能是已入賬的銷售額、已收取的發票、已交付的包裹等等。What you're trying to do is avoid minor slip-ups. A daily huddle will alert you to issues you need to tackle within 24 hours, so they don't get bigger. Poor communication is a culprit in nearly 56% of projects that fail, according to 2013 findings by the Project Management Institute.
日常碰頭會的目的是要避免細微的失誤。日常碰頭會能提醒你在未來24小時內需要解決的問題，以免這些問題進一步惡化。據項目管理協會（Project Management Institute）2013年的調查結果顯示，在約56%的失敗項目中，糟糕的溝通是罪魁禍首。A daily huddle will also let you take advantage of unforeseen opportunities that help you move forward on key projects. Maybe one employee will mention he's having lunch with a client, and another one will say, "While you're with them, can you ask them X?"
日常碰頭會還可以讓你抓住意料之外的機會，幫助推動關鍵項目的發展。比方說在會議中，可能一位員工提到他與客戶共進午餐，其他人可能會建議：“下次你們一起吃飯的時候，能否讓他們……？”By serving as a placeholder in everyone's day, the daily huddle can also save people time on emailing back and forth to set up other meetings. They'll know they can catch each other on their way back to their desks or jump on a call right after the main one.
把日常碰頭會變成所有人的日常慣例，可以節省大家通過反覆發送電子郵件來確定其他會議的時間。他們都很清楚，開完現場碰頭會之後，回到辦公桌的路上還能談兩句，也可以在電話碰頭會結束後，馬上再通過電話找到某位同事。Be disciplined about how you run the meetings, so they don't drag on. Start on time and consider holding the meeting standing up to keep everyone focused. Don't let the meetings turn into a rehash of what happened three weeks ago. Ask employees to take problem-solving sessions for individual projects offline.
主持會議的方式一定要堅持原則，以免會議拖沓冗長。準時開始，可以考慮站着開會，讓所有人保持專注。不要讓會議跑題，變成討論三週前發生的事情。要求員工針對個別項目在線下召開問題研論會。Employees might resist the idea of another meeting when you announce this, but don't give up. Once they see that this is keeping your weekly meetings from sprawling to two or three hours -- and getting them home earlier -- they're going to show up on time.
你宣佈日常碰頭會的決定時，員工可能會因爲又要多開一個會而產生抗拒心理，但不要放棄。一旦他們發現，有了日常碰頭會，每週的會議不再拖長達兩三個小時，而且他們也可以早點回家，到那時，他們肯定能準時出席。
