原汁原味商務英語播客 第14課:打電話處理難纏的客戶

BEP 23 – Telephoning: Handling a Difficult Customer
Today, we’re going to talk how to deal with problems with the caller, which are of course much harder to handle! But, with the proper language and phrases, you can show the caller that you want to help, and reassure them that you can help solve the problem.

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今天，我們要講解如何客戶提出的問題，當然更難處理，但是使用準確的語法和短語，你能向對方表明你想要幫忙，並讓客戶放心你能幫助來解決問題