跟艾米莉一起學口語 第717期:在酒店如何“投訴”
The bedding is dirty and the bathtub is not clean.
被褥是髒的，浴缸也是髒的
I found cockroaches in the closet.
我在衣櫃裏發現了
The bedding in my room was very damp.
房間裏的被褥很潮溼
The room which I reserved hasn't been cleaned up.
我預訂的房間還沒有被打掃乾淨
I called the front desk many times but nobody answered.
我給前臺打了幾次電話，但是沒有人迴應
Conversation:
A: Good evening, sir. What can I do for you?
晚上好，先生，有什麼需要幫忙的嗎？
B: My name is Jack. I live in Room 906 on the ninth floor. Could you change a room for me? The toilet in my room is broken, this room is noisy.
我叫傑克，我住在九樓的906房間。你能給我換一個房間嗎？我房間裏的馬桶是壞的，而且這個房間很吵。
A: I'm very sorry sir. I'd like to apologize to you, we will attend to it right away. Why do you think the room is noisy?
非常抱歉，先生。我向您道歉，我們馬上處理，您爲什麼覺得房間很吵呢？
B: The tenant in the next room always plays music, and music is loud. Anyway I'd like to change my room.
隔壁房間的房客總是放音樂，而且音樂很響。無論如何，我想換一個房間。
A: No problem. We will manage it as soon as possible. But there is no spare room today, could you wait till tomorrow? Some guests will check out tomorrow morning, then you can change your room.
沒問題，我們會盡快處理的。但是今天沒有空房間了，您可以等到明天嗎？明天早上有一些客人要退房，然後您就可以換房間了。
B: That would be fine. Could you tell the tenant next door to stop making so much noise?
那樣也行，你能告訴隔壁的房客小點聲嗎？
A: Of course I can.
當然可以。
B: I hope to have a good sleep in a quiet room this evening.
我希望今天晚上能在安靜的房間裏睡個好覺。
A: I'll write it down and adjust it for you as soon as possible.
我會把它記下來，儘快給您調整的。
B: Thank you.
謝謝。
A: If there is anything more you need, please let us know.
如果您還有什麼別的需要，請告訴我們。
