商務英文郵件中句子的正確運用
我們知道BEC考試可能會出現郵件的寫作問題,其實在職場上,也避免不了要發英語郵件,尤其是在外企工作的人,發英文郵件是令大多數人頭疼的事情。如果使用不恰當或不正確的語言,不斷地在電子郵件中犯錯,很有可能讓人無法讀懂,甚至印象分會大打折扣。
我們先從大家最關心的問題來分享,英文郵件中,可以用Miss或Mrs.稱呼女士嗎?
答案是否定的,因爲你並不確定郵件接收人是否結婚,所以用Miss或Mrs.稱呼女士就不太合適了。下面給大家分享一些比較正式的用法:
✅Dear Sir or Madam, 親愛的先生或女士,
Dear Sir Or Madam: Thank you very much for the nice comments and your continuous support.
尊敬的先生或女士,非常感謝您的好評和持續支持。
✅To whom it may concern: 敬啓者:(美式英語中較常用)
You can just put "Dear Sir or Madam", or you can write "to whom it may concern".
你可以只寫“親愛的先生或女士”,也可以寫“敬啓者”。
✅Dear Mr/ Ms Jones, 尊敬的瓊斯先生/小姐,
Dear Mr/ Ms Jones, I would like to request information about your company to facilitate my research for a school project.
尊敬的瓊斯先生/小姐,我想向貴公司諮詢一些信息,以幫助我爲學校項目進行研究。
✅Dear Dr Smith, 親愛的史密斯博士,
Dear Dr Smith, I'm writing in response to the advertisement you placed in Chicago Newsdaily for a librarian on Monday, Aug. 23.
親愛的史密斯博士,我寫這封信是爲了迴應你在8月23日星期一《芝加哥新聞報》上刊登的招聘圖書管理員廣告。
以上,是最基礎的問候語,下面我們繼續分享英文郵件其他部分的正確用法
寫信/回覆的理由
正式用法:
✅I am writing to make a reservation/ to apply for the position of…/ to confirm my booking/ to ask for further information about …
我寫信是爲了預定/申請……的職位/確認我的預訂/詢問有關的進一步信息…
✅I am writing with regard to the sale of …/ to the complaint you made on 29th February.
我寫的是關於...的銷售情況/2月29日你提出的投訴。
✅Thank you for your e-mail of 29th February regarding the sale of… / concerning the conference in Brussels.
感謝您2月29日關於...銷售/關於布魯塞爾會議的電子郵件。
✅With reference to our telephone conversation on Friday, I would like to let you know that…
關於我們星期五的電話交談,我想讓你知道…
非正式用法:
✅Just a quick note to invite you to…/ to tell you that…
只是一個簡短的便條邀請你/告訴你…
✅This is to invite you to join us for...
這是邀請你加入我們…
✅Thanks for your e-mail, it was wonderful/great to hear from you.
謝謝你的電子郵件,收到你的來信真是太好了。
✅I wanted to let you know that / tell you about / ask you if…
我想讓你知道/告訴你/問你是否…
提出請求/詢問信息
正式用法:
✅Could you please let me know if you can attend … / if you are available for a meeting on 12th December?
你能告訴我你是否能參加……/你是否有時間參加12月12日的會議?
✅I would appreciate it if you could please send me a brochure/ if you could please reply within two days.
如果您能寄給我一本小冊子/如果您能在兩天內答覆,我將不勝感激。
✅Could you possibly arrange a meeting with the Logistics Manager?
你能安排一次和物流經理的會議嗎?
✅I would also like to know if there are any swimming pools in your area.
我還想知道你們那兒是否有游泳池。
✅Please let me know how much the tickets cost.
請告訴我票價多少錢。
非正式用法:
✅I was wondering if you could come and see me sometime next week.
我想知道你下星期什麼時候能來看我。
✅Would you mind coming early to help me clear up the place?
請你早點來幫我打掃這個地方好嗎?
✅Do you think you could call Jerry for me?
你能幫我打電話給傑瑞嗎?
✅Can you call me/ get back to me asap? (as soon as possible)
你能儘快打電話給我嗎?(儘快)
提供幫助/給出信息
正式用法:
✅We are happy to let you know that your article has been selected for publication.
我們很高興地通知您,您的文章已被選定出版。
✅I am glad to inform you that we will be holding our annual conference in Brussels on 20 September 2014.
我很高興地通知您,我們將於2014年9月20日在布魯塞爾舉行我們的年會。
✅We regret to inform you that the show has been cancelled due to bad weather conditions.
我們遺憾地通知您,由於天氣惡劣,演出取消了。
✅We are willing to arrange another meeting with the CEO.
我們願意與董事長再安排一次會晤。
✅We would be glad to send you another statement if necessary.
如有必要,我們將另發一份聲明。
✅Please do let me know if I can be of further assistance.
如果我能得到進一步的幫助,請告訴我。
✅Should you need any further information/assistance, please do not hesitate to contact us.
如果您需要進一步的信息/幫助,請務必與我們聯繫。
非正式用法:
✅I’m sorry, but I can’t make it tomorrow. (= I can’t come tomorrow.)
對不起,我明天去不了。(我明天不能來。)
✅I’m happy to tell you that John and I are getting married next month.
我很高興地告訴你,約翰和我下個月就要結婚了。
✅Would you like me to come early and help you clear up the place?
你想讓我早點來幫你打掃這個地方嗎?
✅How about I come and help you out?
我來幫助你走出困境怎麼樣?
✅Do you need a hand with moving the furniture?
你需要幫忙搬這些傢俱嗎?
還有一部分經常被大家忽視,就是結尾部分,這也是給對方留下好印象的重要機會~你應該表示出感謝之情,感謝對方願意花時間配合、回覆你,但是要注意不要長篇大論,一句話概括就夠了。
✅I look forward to hearing from you.
我期待着你的回信。
✅I look forward to hearing when you are planning to visit our town.
我期待着收到你計劃訪問我們城鎮的回信。
最後,給大家畫重點啦!
To&CC發送,抄送對象一定要分清。
To: 需要直接對郵件進行回覆、採取後續動作的人;
CC(carbon copy): 只需要知曉郵件內容、不需要對郵件做出回覆或採取後續行動的人
給女性寫信時,不管對方是否已婚,除非對方堅持用Mrs. 這一稱呼,一般都用Ms. 來稱呼對方。
如果跟收件人關係比較親密,則可以在Hi、Hello或者Hey後面寫上對方的名字並加一個逗號(,):
Hi Tom,
Hello Aaron,
Hey Henry,
Complementary Closing 結尾敬語不草草了事
大家都瞭解清楚了嗎?一定要牢牢記住以上商務郵件的正確用法,並能熟練運用。不僅僅是參加BEC商務英語考試可能會用到,職場的中也可能會使用。