職場英文口語 第56期:電話談話技巧(2)

Good. Now, when the person has introduced themself – this is Mrs Smith or whatever, say: Hello Mrs Smith, how can I help you?

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很好。現在，當一個人介紹她自己說我是史密斯女士或其他什麼時，你要說：你好，史密斯女士，我能爲你做什麼嗎？

Or, if you know them already, you might say: Hello Mrs Smith, how are you?

或者如果你已經知道他們是誰了，你可以說：你好，史密斯女士，你好嗎？

Okay, what if Mrs Smith wants to speak to Tom but he's not there?

好的，如果史密斯女士想找湯姆說話，但他又不在怎麼辦？

You say: "I'm really sorry, he's not available at the moment. Can I take a message?"

你可以說：“我很抱歉，他現在不在，我能幫你留言嗎？”

Or: "I'm afraid he's busy, shall I ask him to call you back?" Okay.

或者說：“恐怕他現在很忙，我能讓他過會兒給你回電嗎？” 好的。

And, to end a conversation, you can say: "Thank you for calling, goodbye."

對話結束時，你可以說：“謝謝你的來電，再見。”

Let's do another practice!

讓我們再做一個練習！

Hello? Tip Top Trading.

你好？這裏是 Tip Top Trading。

Hello, this is Mrs Smith.

你好，我是史密斯女士。

Hello Mrs Smith, how can I help you?

你好，史密斯女士，我可以幫你做些什麼？

I'd like to speak to Tom please.

請讓湯姆接電話。

I'm really sorry, he's not available at the moment. Can I take a message?

我很抱歉，他現在不在，我能幫你留言嗎？