職場英文口語 第173期:應對技術支持(3)

Erm… it's Windows 7 on a PC.

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個人電腦上的Windows 7

Good, good, this should be easy.

很好，這樣很簡單。

Were you using many applications when it crashed?

崩潰前你用的應用多嗎？

Applications?

應用？

Did you have lots of things open – documents, spreadsheets, videos, other software?

你打開的東西多嗎？如文件，表格，視頻和其他軟件？

Well, I suppose I did.

我想是的。

Right, well… Anna isn't it? -Yes.

好的，你是安娜吧？-是的。

Right, well Anna, try pressing control, alt, delete, at the same time – after that try opening Windows again.

好的，安娜，試着同時按control，alt，delete鍵，之後重啓Windows

, could you open the windows please.

湯姆，你能打開窗戶嗎？

What eh? The windows? !

什麼？窗戶？

Yes. Dave says so.

是的，戴夫這麼說的。

No, no, no. Open Windows 7 on your computer.

不，不，在你的電腦上打開Windows 7

Oh, silly me!

我真蠢。

No, the screen just freezes.

不行，屏幕還是死機的狀態。

I'm a bit worried because I think I've lost some documents.

我有點擔心，因爲我想我的文件沒有了。

Hmmm. In that case the only thing to do is reboot it.

這樣的話，唯一要做的就是重啓。

Reboot it? You mean kick it? !

Reboot？你是說踢它？

No! Reboot means turn it on and off again.

不，Reboot的意思是重啓。

Oh I Dave, I have already tried turning it off and on again but that hasn't fixed it.

我懂了。不，戴夫，我已經重啓了，但是不管用。