職場英文口語 第172期:應對技術支持(2)

Most big companies have them.

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很多大公司都有這個部門。

These are the people who sort out your computer problems and get everything working again.

他們可以解決你的電腦問題，讓一切正常運作。

But be careful, they might ask some tricky questions.

但要小心，他們可能會問一些棘手的問題。

OK, thanks. But what should I say to them?

好的，謝謝。但是我要對他們說什麼？

Tell them: "I am having problems with my computer", then say "the screen keeps freezing" and "I seem to have lost some documents".

告訴他們：“我的電腦出了問題。”然後說“屏幕卡住了，我的文件似乎都丟了。”

Tell them "I have turned the computer off and on but that hasn't fixed it".

告訴他們“我重啓電腦了，但是沒用。”

Finally, ask if they can help – please!

最後問他們是否能幫忙，拜託！

Well, I'll give it a try. Here goes.

好吧，我來試試。

I.T. , Dave speaking, how can I help?

技術部門，我是戴夫，我能幫你做什麼？

Oh hello Dave – I'm having some computer problems – in fact everyone is here.

你好，戴夫，我遇到了點電腦故障，事實上，這裏的每個人都是這樣。

Right. What system are you using?

好的，你用的什麼系統？

What system?

什麼系統？

Yeah, what are you using? PC, laptop, Windows XP?

你用的是個人電腦，筆記本電腦，Windows XP嗎？

Tell him it's Windows 7.

告訴他是Windows 7